Member Complaints

If you believe that your privacy rights have been violated by a Tejas provider, you have the right to file a complaint. Please note that you must file your complaint within 180 days of your initial knowledge of the privacy violation.

For complaints against alcohol or drug abuse treatment programs, contact the United States Attorney’s Office for the judicial district in which the violation occurred. To locate this office, visit justice.gov/usao. The Austin area US Attorneys’ Office may be reached at (512) 916-5858.

Tejas will not retaliate against you for filing a complaint.

Click here to access an online provider complaints form. Alternatively, you may contact:

Tejas Ombudsman
512-440-4086
Ombudsman@TejasBHS.com

Texas Consumer Services and Rights Protection Office
Texas Department of State Health Services (DSHS)
512-206-5670 or
800-252-8154 (toll free)
P.O. Box 12668
Austin, Texas 78711

Region VI, Office for Civil Rights
U.S. Department of Health and Human Services
1301 Young Street, Suite 1169
Dallas, Texas 75202
OCRComplaint@hhs.gov

Office of the Attorney General
P.O. Box 12548
Austin, Texas 78711
800-463-2100 (toll free)
oag.state.tx.us

Texas Commission on Alcohol and Drug Abuse
800-832-9623 (toll free)
tcada.state.tx.us