Member Relations

Tejas takes pride in providing quality services to our community. As a member, you are encouraged to read through your rights and responsibilities. However, if you are unsatisfied with any services you receive, you have the right to be heard. A Tejas representative will work with you to understand your needs and follow a streamlined process in order to evaluate each situation.

Appeals

Anyone authorized to act on behalf of a Tejas member or provider can file an appeal for denials.

Complaints

If you believe your rights have been violated by a Tejas provider, you have the right to file a complaint.

Rights and Responsibilities

Tejas will utilize its full expertise to assure protection of members’ rights and responsibilities.

Satisfaction Surveys

We value what you have to say as Tejas members, and need to hear from you! Please take a few moments to send us your feedback.